Service Desk Analyst HelpDesk

- Network diagnostics and troubleshooting;
- Engineering counsulting for users and solving their technical problems;
- Preparing IT infrastructure;
- Working with specific programs and providing their support: Autodesk, Adobe Creative Cloud, Allegorithmic (substance), Marvelous Designer, Visual Studio, Intellij idea, Version Control System (Git, Perforce);
- Working with SCCM, WDS, Zabbix, AD;
- Maintaining audio and video equipment for video conferences;
- Working with such systems as Slack, Teams, Zoom;
- Keeping storage records;
- Providing minor repair of equipment;
- Processing and monitoring appeals in the Jira system;
- Automation using PowerShell scripts.

– Providing full tech support for office in Saint Petersburg
– Providing remote tech support for offices located in Murmansk, Nizhny Novgorod, Kazan, Yaroslavl
– Supervising supply warehouses and purchasing new equipment
– Processing and monitoring applications in the company's service system
– Database updating
– Structured cabling system optimizing
– Patch panel jumpering
– Optimizing local network, dealing with networking equipment, checking the server equipment condition
– Maintaining and repairing small equipment: Polycom, Dell, Jabra, Canon, Apple
– Providing software support: Win10 OS, IOS, SCCM, MS Office 2013, Skype for business, company’s software

– Providing support for the head office of the company (more than 500 users) and remote support for office in Moscow and managers in other regions of Russia.
– Creating and optimizing physical network
– Resolving problems with network hardware
– Task creating and monitoring in system 1C Itilium
– Coordinating work of separate IT teams
– Creating and updating training base
– Performing minor repairs on printers (laser\inkjet\ thermal transfer)
– Configuring hand-held scanner Datamax, Honeywell and Datalogic
– Providing software support: WinXP\7\8.1\10, MS office 2010\13\16, full set of Adobe Creative Cloud applications, Corel, Autodesk including network license server, ARCHICAD including network license server, banking software, 1С, E-Staff, company's own developed software
– Dealing with Avaya telecommunication system, Citrix Receiver
– Training and coaching new IT employees

– Providing support for the head office (more than 400 users) and secondary offices (200 users)
– Performing minor repairs and maintenance of office equipment (printers and scanners: HP/ Kyocera/ Samsung)
– Managing maintenance contracts
– Coordinating activity of separate IT departments
– User training on interaction with domestic banking systems and services

– Supporting 400 units of equipment in the company’s workshop and offices
– Providing remote tech support for offices in other regions
– Conducting remote consultations for users
– Establishing training base in CA Service Desk System
– Providing hardware repair and replacement
– Installing and configuring Cisco Voip equipment (Extension mobility, Directly),
– Setting up printers and network hardware
– Providing 1C support
– Working with Citrix system
– Supporting Aventail system (remote access system)
– Managing supply of new equipment
– Carrying out inventories
– Supporting "client-bank"